F.A.Q.

Welcome to the F.A.Q. page of Musjroom. Here you can find questions and answers about the selected category:


Starting as a guest

How can I become a guest at Musjroom?

Everyone above the age of 18 years can register and book a stay at Musjroom. After registration, it is recommended to complete your profile to increase the rate of acceptance.

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How do I find a stay?

Searching for a place to stay has been made as easy as possible. You can search for a location and apply filters to find stays that meet your preferences. There are also landingpages with hand-picked stays in that category.

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How do I know who I book with?

Would you like to know who you book with or who comes to your accommodation? Everyone has a personal profile where you can find information. This way you can see how long someone has been using Musjroom, which languages ​​they speak and which reviews...

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What kind of stays can I book?

Through the website you can book all kinds of different unique and affordable stays. Holiday homes in Europe, for example, are the most booked by young families. In addition, short stays in Bed and Breakfast or rooms are very popular by partners and...

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Is Musjroom also suitable for groups?

It is possible to book as a group through Musjroom. Because you can easily filter by "number of people" you can immediately see which accommodations are suitable. There is also a page with some hand-picked group accommodations.

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How do I pay for a stay?

When the host has accepted your request, you can complete the payment to secure the booking. Note that you have 16 hours to complete the payment before the booking automatically expires.

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How do I create an account on Musjroom?

You can easily create an account via the app or website. Log in with Facebook or enter in your details. Have you created an account? Then you can immediately start looking for stays to book them. Get started

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Booking

How do I book a safe accommodation?

We try to know all our hosts by person to ensure the safety of the accommodations. However, it is also important to check the profile of the host. This often gives a good idea of who the host is. To book a stay, you can first send a request to the ho...

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How do I ensure a stay?

Placing a booking has been made as easy as possible. You choose your stay and send a request for your preferred dates. The host then has 16 hours to accept your request. After the host has accepted your request, you can complete the payment to confir...

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Can I change my booking?

After the booking is confirmed, it is not possible to change the booking. You can, however, ask the host to informally change the date.

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How can I cancel a booking?

Hosts determine the maximum days a guest can cancel the booking prior to the start date. This will be displayed on the booking preview page. For a full refund of the booking rate, guests have to cancel before the specified days. Guests will not recei...

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Where can I find my bookings?

You can easily see your bookings in your account. Here, the active and expired bookings are shown.

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How do I contact the host?

You are able to contact the host prior to the request and after the booking is confirmed via the messages page. This way you can easily communicate with the host and you can coordinate things like check-in and check-out times.

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What happens when a host cancels my booking?

The host will always do his / her best to make the booking successful. Is this not possible? Then we will look together for an alternative stay. We also have 24/7 support for this.

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Payment

Which payment methods does Musjroom accept?

You can easily and safely pay with your bank account.

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What are the Musjroom fees?

To help Musjroom run smoothly, to cover the costs of our support and product, and to improve Musjroom further, we charge a service fee when a booking is confirmed. There rates are on average 2-3 lower than other websites would ask. Guests pay a servi...

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Starting as a host

How can I become a host at Musjroom?

Becoming a host is very easy and fast. You can create a free account via musjroom.com/register to add your listing on Musjroom. Add a few photos, come up with a nice title and a description and start hosting via Musjroom.

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What are the requirements I have to meet if I want to become a host at Musjroom?

Do you have a holiday home, Bed and Breakfast, a house or other type of place to stay and are you older than 18 years? Then you are ready to become a host at Musjroom. You can create a free account via musjroom.com/register to add your listing and st...

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How can I rent out my holiday home, Bed and Breakfast, own house or other type of stay?

To rent out your holiday home, Bed and Breakfast, own house or other type of stay, you can create an account and add your listing within minutes. Upload photos, come up with a nice text, set your price and start earning money. Get started

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Who can become a host at Musjroom?

Anyone over the age of 18 can become a host. Whether you want to rent out a holiday home, Bed and Breakfast, own house or another type of stay, at Musjroom you can immediately start earning! Both individuals and companies can register.

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What type of stay can I rent out?

On Musjroom you can rent out all kinds of different types of stays. Think of a holiday home, Bed and Breakfast, sofa bed, private room, chalet, mobile home, apartments, villas and more. It is important that it is a (safe) place to stay.

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Why should I become a host at Musjroom?

If you want to earn money, you can place your stay on Musjroom for free within a few minutes. You have full control and are able to have contact with the guest prior acceptation. Do you host at multiple websites? You can then connect the calender via...

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What do I have to do to find guests?

Add a stay and make sure it is up to date. Because there are many guests at Musjroom every day looking for a place to stay, you can expect a booking soon. You can also share the link to your stay on social media. Do you want to increase your visibili...

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Can I also rent out my accommodation via other platforms in addition to Musjroom?

Yes, that’s allowed. In that case, simply synchronise the calendars to avoid multiple bookings for the same date.

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Can I also manage multiple stays at the same time with one Musjroom account?

You can list as many stays as you want. It's free and easy to do. Per stay you can see exactly the availability of the listing and when you can expect your guests.

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How much can I earn as host at Musjroom?

How much you can earn depends on various factors. The type of stay obviously plays a major role, but so does the location. You determine the rate yourself and receive as many guests as you want. Start earning

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Do I have to pay a service fee as host?

Hosts do not pay any service fee on their earnings at Musjroom. You can advertise all your rooms for free. In order to keep our service running and to cover the costs we charge a small percentage of service fee to our guests. These rates are lower th...

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How do I make sure I receive good reviews?

The best way to answer this question: Treat your guest the way you would like to be treated. Did your guest have a great stay without writing a review for you? You can ask the guest to do so!

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How does Musjroom ensure that I receive booking requests as a host?

Thanks to professional marketing methods, the continuous growth in new guests, and proactive booking specialists, Musjroom ensures that you become extra successful as a host.

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Listing

How do I manage my availability?

As a host, you decide when you make your stay available. In the calendar of the app or web panel, you can specify which days can be booked. In addition, you ultimately decide per booking whether or not you accept. If you rent out via multiple platfor...

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Can I change the availability of my listing after it has been booked?

You can change the availability of a stay within the app or web panel. Please note, when a stay is booked and paid for a certain date, this is fixed. If you have to cancel the booking due to special circumstances, please communicate this directly wit...

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How can I specify or change the minimum number of days?

When you are logged in to the host environment, you can go to your listing. Here you will see an overview of all your listings and you can choose the right one. Then you will see the details of the listing and you can click on the pencil-icon on the ...

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How can I change the price per night?

When you are logged in to the host environment, you can go to your listing. Here you will see an overview of all your listings and you can choose the right one. Then you will see the details of the listing and you can click on the pencil-icon on the ...

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How can I specify or change my house rules?

When you are logged in to the host environment, you can go to your listing. Here you will see an overview of all your listings and you can choose the right one. Then you will see the details of the listing and you can click on the pencil-icon on the ...

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How can I link a calendar via an iCal link?

You can easily link a calendar via an iCal link by going to 'Calendar' in the host environment. Then you will see an overview of all calendars. When you click on the 3 vertical dots at the listing, you can link an external calendar by copying the iCa...

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How can I share or embed my listing on other websites?

As soon as you have added a new advertisement, you will receive an email with the code. You can simply copy and paste this HTML code into your website. Didn't receive a code? No worries! You can still place this button on the website. The code can al...

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Booking

How do I know on which days my stay is booked?

You can find your availability and booked days via the app or web panel in the host environment. This way you always have an up-to-date overview of when you can expect new guests.

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What do I do after I receive a booking request?

When you receive a booking request, you have 16 hours to accept or decline this request via the app or web panel. If you do not approve or reject the application within this time, the application will automatically expire. If this happens too often, ...

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What happens after my guest cancels the booking?

As soon as the guest cancels the booking, the booking will automatically expire and your stay will be available again. Note that you can determine your own cancellation policy.

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Where do I see the requests and bookings?

You can see the requests and bookings in the app or web panel. Here you can easily accept / decline requests and chat with the guests. You will also see an overview of previous bookings for your stay.

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How do I communicate with my guests?

You can communicate with your guest via the chatfunction in the app and website. This can be found at messages.

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How do I determine which guests I allow in my accommodation?

Each guest has a profile with their own stars and reviews they have received from other hosts. Based on these reviews and the profile of the guest, you can determine whether you want to allow the guest to stay.

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What kind of guests book my accommodation?

Musjroom focuses on guests in the age range of 25-40 that have a busy job and want to take a moment off. This can by quality time with the family in a holiday home or exploring a city on their own. All users use a complete profile, so you always know...

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How can I cancel a booking as a host?

Canceling a booking as a host is not yet possible. You can, however, explain the situation to the guest via the chat function. The guest can then cancel. If you can't come to an agreement with your guest, please contact Musjroom support.

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How can I change the maximum days a guest can cancel the booking?

In the host panel you can choose the listing for which you want to change the cancellation conditions. Click on the pencil-icon (on the top right) to have access to edit details. In the edit mode there is a tab with Booking Settings. Here you can spe...

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Payout

When will I get paid?

The payout date is the same as the start date of the booking. Depending on your bank, the money will appear on your bank account within several working days.

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How do I change my banking account?

You can change the details of your bank in your profile.

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Is it safe to make money with Musjroom?

Yes. The safety of our guests and hosts are important to us. To increase this safety, we encourage our users to complete their profile and to have contact prior to the start date.

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Do I have to pay transaction costs?

No. At Musjroom you do not pay any transaction costs.

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Do I pay service costs as a host?

Hosts do not pay any service fee on their earnings at Musjroom. You can advertise all your rooms for free. In order to keep our service running and to cover the costs we charge a small percentage of service fee to our guests.

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Do I have to pay tax on the money I earn through Musjroom?

Whether you have to pay taxes on the money you earn through Musjroom depends on the country you rent in. For this, read the tax policies of your government.

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How do I get paid?

Your earnings will be deposited into your indicated bank account

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General

What is Musjroom?

Musjroom is a booking platform with unique and affordable stays. At Musjroom you can find, for example, holiday homes, Bed and Breakfasts and private rooms with trusted locals. We are inspired by making a holiday or trip as convenient as possible by ...

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Who is behind Musjroom?

Musjroom is a company located in Den Helder, close to tourists and the many holiday homes by the sea. In 2020, the team consists of more than 10 people, each with their own qualities and important tasks. More about Musjroom and the team can be found ...

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Who can become a host at Musjroom?

Anyone over the age of 18 can become a host. Whether you want to rent out a holiday home, Bed and Breakfast, own house or another type of stay, at Musjroom you can immediately start earning! Both individuals and companies can register. Get started

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Who can become a guest at Musjroom?

Anyone over 18 can become a guest at Musjroom. After you completed your registration, you can search for your next perfect stay and send a request. Get started

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Is it safe to earn money with Musjroom?

Yes. The safety of our guests and hosts are important to us. To increase this safety, we encourage our users to complete their profile and to have contact prior to the start date.

Read more
What are the Musjroom fees?

To help Musjroom run smoothly, to cover the costs of our support and product, and to improve Musjroom further, we charge a service fee at the guest side when a booking is confirmed. There rates are on average 2-3 lower than other websites ask. Guests...

Read more
Is my personal data safe with Musjroom?

Musjroom handles your data carefully in accordance with the rules of the General Data Protection Regulation (GDPR). In addition, various measures have been taken to guarantee your safety. For example, your personal data is encrypted and secure connec...

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What about liability?

The guest and host enter into an agreement through Musjroom. Musjroom is not responsible for the implementation of that agreement. Should a conflict arise between the guest and host, Musjroom is therefore not liable. The support is of course availabl...

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How do I know who I book with?

Would you like to know who you book with or who comes to your accommodation? Everyone has a personal profile where you can find information. This way you can see how long someone has been using Musjroom, which languages ​​they speak and which reviews...

Read more

Still need help?